Discover beauty with our exclusive discounts!
FAQ | Hahnemühle Giclée Print Orders & Shipping | WallArtsy
Q: What exactly am I purchasing?
You're purchasing a physical fine art print produced on museum-quality paper as specified in the product description. Each print is professionally produced using archival pigment inks and arrives ready to frame. You'll receive the actual printed artwork, not a digital file
Q: What customisations are available?
We offer complimentary adjustments including subtle color modifications to match your interior, minor cropping adjustments, and size variations within the same aspect ratio. More significant alterations may require discussion but are often possible. Simply message us with your vision.
Q: What makes Hahnemühle fine art paper special?
We use Hahnemühle because it’s one of the world’s leading fine art paper makers, trusted by professional photographers and galleries for its exceptional quality.
Photo Rag 315gsm – A 100% cotton paper with a soft, smooth texture and a beautiful matte finish. It brings out incredible detail, rich tones, and depth in black-and-white or colour prints, giving an elegant, gallery-quality feel.
Bamboo – Made from 90% bamboo fibres and 10% cotton, this paper is eco-friendly and has a warm, natural tone. It’s perfect for artwork with soft colours, organic textures, or an earthy aesthetic, while still delivering the same archival quality and durability.
Q : Do you offer framing?
Currently, we focus on providing museum-quality prints that work with your choice of professional framing. This ensures the frame perfectly matches your space and style preferences while keeping shipping costs manageable.
Q: Are these limited edition prints?
While not strictly limited editions, each photograph represents a unique moment captured during specific field research. We don't mass-produce these images, and availability may change as new work replaces older pieces in our active collection.
Q: How much does shipping cost?
We maintain shipping costs between € 3 - € 15 worldwide by absorbing a significant portion of the actual shipping expenses. Final cost depends on your location and is calculated at checkout. If your country is not listed for shipping, please contact the store. We will gladly assist you with a custom shipping option.
Q: What sizes are available?
Consider your wall space and viewing distance. For intimate spaces or close viewing: 8×10" or 11×14". For living rooms or statement walls: 16×20" or larger. We're happy to provide personalised size recommendations based on photos of your intended space. We can print from 9 x 9 cm up 150 x 100 cm (however, check with us first before ordering extra-large prints, so we can ensure the image is suitable to meet the quality requirements.
Q: What are your shipping timeframes?
Typically, depending on your location, shipping could take between 7 and 15 days. Also, note a 2 to 3 day production time to ensure quality is premium. If there is an urgent need for faster shipping, contact the store, and we will try to facilitate an expedited process for you.
Q: What if I am not satisfied with my print?
We offer a "Love It Guarantee" - if you're unsatisfied with print quality, discover any defects, or encounter printing errors, contact us within 7 days of receipt. We'll resolve the issue or provide a full refund. For quality issues that require evaluation, we may request that the print be returned to us (we cover the return shipping costs) so that we can assess the concern and prevent similar issues. This ensures every customer receives museum-standard quality.
Q: Can I see the colours before printing?
The colour management quality control ensures accurate representation, but note that monitor variations exist. We use 16-bit colour processing and professional calibration to maintain consistency. If colour accuracy is critical for your space, contact Wallartsy directly, and we will assist you in matching the colour required.
Q: Do you provide information about where and when the photograph was taken?
Each print includes a certificate of authenticity with species information, ecological context, and the story behind the photograph. Specific location details may be generalized to protect sensitive marine environments.
Q: What payment methods do you accept?
We accept all major credit cards through our secure Stripe payment processor. PAYPAL is also available. For customers preferring cryptocurrency, we manually process Bitcoin, Ethereum, XRP, and Solana payments. Contact us for current rates and wallet addresses.
Q: Can I purchase prints for commercial use?
All prints are licensed for personal use only. This can include offices, restaurants, hotels and Airbnb,. The reproduction and resale of any of the artwork is not permitted. Please contact us directly to discuss licensing terms and rates for commercial use.
Q: Do you offer wholesale pricing for multiple purchases?
We provide collection discounts for customers purchasing 3 or more prints. Contact us with your selections for custom pricing. We are here to support the customers.
Q: Listing prices are in Euro, what about USD or other currencies?
Our site does not offer multi-currency conversions, so you will only see the price in Euro. That said upon checkout, the payment facility will charge you in your local currency, so the conversion of currency is done through the payment section with Stripe.